+212 652 535 258 contact@riadlaportedor.com

CGV

I. Presentation:

RIAD LA PORTE D’OR is operated by SMN TRAVEL, a Moroccan LLC with a capital of 10,000 DHS, headquartered at 61 Rue Sidi Moussa, Marrakech, Morocco, registered with the Moroccan Trade and Companies Register under number 127741. SMN Travel offers its clients the ability to book hotel rooms and associated services through its website www.riadlaportedor.com (hereinafter the "Site"), by email at contact@riadlaportedor.com, by phone at +212 524 390 404, or through various booking websites (e.g., booking.com). These General Terms and Conditions of Sale for Riad La Porte d’Or (hereinafter the "GTC") define the rights and obligations of the parties concerning the reservation of rooms at the Riad and other services offered by Riad La Porte d’Or. Any reservation implies the client's unconditional acceptance of the GTC, either on the website at the time of booking by checking the relevant box, or on paper at the time of check-in. The client acknowledges having received all necessary information from Riad La Porte d’Or on the Site and having the full legal capacity to commit to the GTC. The client has the option to save and print the GTC from the Site using standard features of their browser or computer, or to request a paper copy at check-in. The Site provides the following information:

Essential characteristics of the offered accommodation.
Additional services offered.
Prices and payment terms.
The GTC.

II. Definitions:

In the following, the terms below shall have the following meanings:

"Acknowledgment of Receipt": An email sent by Riad La Porte d’Or to the Client summarizing the reservation made by the Client and confirming its receipt.
"Booking Confirmation": A digital document summarizing the characteristics of the services reserved by the Client, through which the Client enters their credit card number for prepayment. The prepayment of the reservation by the Client results in a contractual commitment by both the Client and SMN Travel.
"Client": An individual or legal entity acting for personal or professional needs.
"Consumer": Any individual who acts for purposes that do not fall within the scope of their commercial, industrial, craft, or professional activity.
"Email": Any message, in the form of text, voice, sound, or image, sent via a public communication network, stored on a network server or in the recipient's terminal equipment until retrieved by the recipient.
"Reservation Request": A request to book hotel rooms made by the Client through any means.
"Partners": Service providers accessible from the Site or mobile Services, including airport shuttles and professionals offering aesthetic treatments, tours, or excursions.
"Online Booking": The booking of hotel rooms via the digital booking system on the Site.
"Service": The booking of hotel rooms with characteristics presented on the Site, as well as associated services.
"Site": The electronic service operated by SMN Travel on the internet network, accessible at www.riadlaportedor.com.

III. Reservations:

The Client acknowledges having understood the nature, purpose, and booking procedures of the services available on the Site and having requested and obtained the necessary and/or additional information to make their reservation with full knowledge of the facts.
The Client may book, on the Site, an unlimited number of rooms for personal use, with the only limitation being the maximum number of beds available. For bookings related to business or tourist groups, meetings, or seminars, it is necessary to contact by phone or email.
The Client is solely responsible for their choice of services and their suitability for their needs, such that SMN Travel cannot be held liable in this regard.
A reservation is considered confirmed once it is validated by SMN Travel or upon online prepayment by credit card or actual payment of the deposit for group bookings. (see Article 4.)
Before making any reservation, the Client agrees to complete the requested information on the form or during the reservation request. The Client also agrees, if applicable, to provide the number of any Promo Code they intend to use to pay for all or part of the booked stay.
The Site of Riad La Porte d’Or acknowledges receipt of the Client’s reservation following payment by credit card, by promptly sending an email.

In the case of online booking, the acknowledgment of receipt by email summarizes the reserved services, prices, the sales conditions related to the selected rate accepted by the Client, and the date of the reservation made.

IV. Prepayment Validation:

Accommodation in Rooms and Reservations:
Deposit: 30% at the time of booking.
Cancellation of a reservation must be done by email only and confirmed by return.
Less than 7 days before arrival: 100% of the reservation is due.
No-show: 100% of the reservation is due.
Exclusive Rental of the Riad:
50% non-refundable, non-modifiable deposit at the time of booking, 100% 1 month before arrival.
All prepayments (deposit or full amount) can be made:

Either by credit card charge: VISA, MASTERCARD, AMEX via the Website
Or by bank transfer
Or by payment through a digital payment link sent by email.
In cash (dirhams).
The balance can be paid on-site via card terminal or in cash before departure.

V. Cancellation or Modification by the Client:

Unless in specific cases (force majeure, etc.) negotiated between the Client and the Management of Riad La Porte d’Or, all reservations canceled by the Client will be processed according to the following terms:
Cancellation between J – 7 and J: 100% of the reservation
No-show at the Riad: 100% of the reservation
When possible, any cancellation must be confirmed by mail, fax, or email.
For any shortened stay or delayed arrival, the full cost of the stay as per the reservation will be due.
The above conditions do not apply to any reservation through a specific offer such as Booking's Flexible offer, which provides flexibility in the withdrawal period.

VI. Stay at the Riad:

All reservations are personal and may not be transferred to a third party, whether for free or for a fee.
The maximum number of people per room is two (2). It is possible to add a baby bed at a rate of 50 DHS per night for children up to 3 years old.
Rooms are available from 2 PM on the day of arrival and must be vacated before 12 PM on the day of departure, regardless of the arrival or departure time or the means of transportation used, unless otherwise expressly stated. Otherwise, an additional night may be charged. Depending on availability, the room may be kept until 3 PM on the day of departure for an additional fee of 20 euros.
In accordance with Moroccan law, the Client will be asked to complete a police registration form upon arrival at the Hotel. To do this, a valid ID will be required. SMN Travel will retain a copy of the ID.
Animals are generally not allowed in the Hotel except in very specific cases. Clients wishing to bring an animal must notify us at least 2 days before arrival, provide details about the animal, and present a vaccination certificate upon arrival. SMN Travel reserves the right to refuse any animal deemed dangerous or whose behavior may disturb the peace and comfort of other Riad guests.
The Client agrees to use the room responsibly. Any behavior contrary to public morals and order will result in SMN Travel asking the Client to leave the establishment without any refund if payment has already been made. If no payment has been made, the Client must settle the cost of the nights consumed before leaving the establishment.
The Riad offers free Wi-Fi for Clients to connect to the Internet. The Client agrees not to use the Riad’s IT resources for reproducing, presenting, making available, or communicating to the public any works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software, and video games, without authorization from the rights holders as required by books I and II of intellectual property law. Failure to comply may result in a copyright infringement charge punishable by a fine of 300,000 DHS and three years in prison. The Client must also adhere to the Riad's internet service provider's security policy, including the rules for using security measures to prevent unauthorized use of IT resources and refrain from any act that may undermine the effectiveness of these measures.
The Riad is accessible by car but does not have its own parking spaces. However, the Client can park their vehicle on the street in front of the Riad or in an adjacent parking area and engage a "guardian" who will watch over the vehicle for 20 DHS/night. These "guardians" can be easily recognized by their yellow vests and will find a parking spot for you. The Client will pay the guardian directly for the service.
Smoking is prohibited throughout the Riad, except on the rooftop terrace or in designated smoking areas. On the terrace, smoking guests are asked to respect non-smokers by asking for permission if they are seated nearby.
To respect the tranquility of all our guests, access to the Riad after 10:30 PM will be managed with the utmost discretion. Our Guardian remains available for arrivals, departures, or returns at any hour of the night. Access to the Riad is prohibited, both day and night, to any person not registered in the guest book, except with the express consent of the Director. From 11 PM onwards, to respect everyone’s sleep, we request that noise disturbances (loud televisions in rooms, excessive singing and laughter in lounges or on the rooftop terrace, etc.) be minimized.
Any request for a room change more than one hour after check-in and key handover will be subject to the following conditions: A new room will be offered based on availability. This new room will be charged at its normal rate. A cleaning fee of 100 DHS will be charged for the first room. If no other room is available, the Client may choose to keep their room or leave the hotel. If the Client chooses to leave, it will be considered a cancellation.
Breakfasts are offered to Riad residents only, not to external guests. They are served from 7:30 AM to 10:30 AM. Lunch snacks are typically served from 12:30 PM to 2 PM. Dinners are generally served from 7:30 PM to 9 PM, but we will accommodate special requests with prior reservation.
Details of excursions offered by our partner, who handles your pickup and return to the Riad without stopping at other hotels or establishments, are available at the reception. You can inquire with our team.

VII. Pricing:

The prices related to the booking of services are provided before and during the reservation process.
The prices indicated are per room per night, based on the number of person(s) and selected dates, according to the rates in effect during the stay period.
Prices are confirmed to the Client in both Euros and Moroccan Dirhams.
All reservations, regardless of their origin, are payable in Moroccan Dirhams or Euros.
The tourist tax and additional services (such as baby beds, half board, full board, Hammam, cooking classes, beauty treatments, etc.), if not included in the reservation and prepayment, must be settled directly on-site at the Riad’s reception.
Prices take into account the VAT applicable on the day of the order, and any changes in the VAT rate will be automatically reflected in the prices indicated on the date of billing.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of billing.
SMN Travel will indicate the total amount of the reserved stay when confirming the Client’s reservation. Services ordered and consumed during the stay will not be included and must be paid for on-site.
Some promotional offers available online are sold exclusively on the internet and are not available at the hotel’s reception.

VIII. Payment:

For reservations made through the website www.riadlaportedor.com, the Client will confirm their reservation via a secure online payment using their credit card for the full amount of the reservation. The amount to be paid will depend on the type of rate chosen by the Client, the room or suite selected, the period and duration of the stay, and the number of days between the reservation date and the arrival date.
In the case of an initial deposit paid by the Client to secure their reservation (e.g., for a group of more than 10 people), the Client will be required to:

Pay a deposit of 50% of the total amount at the time of booking.
Settle the remaining balance for the ordered services no later than 7 days before the arrival date. Failure to receive the balance within this period may result in the cancellation of the reserved rooms and the forfeiture of the deposit.

For reservations made via a partner platform (e.g., Booking.com), the Client must adhere to the booking and payment terms provided by that platform. If the Client has not paid the partner platform directly at the time of booking:

The Riad Management reserves the right to verify the validity of the Client's credit card before arrival by making a charge not exceeding 50% of the total reservation amount.
If this credit card is found to be invalid, the Riad Management will cancel the reservation with the partner platform, informing them of the credit card’s invalidity.
If the credit card is valid, the Client will be required to pay the full amount or the remaining balance of the ordered services upon arrival at the Hotel, either in cash or by credit card.

Any missing equipment (e.g., towels, bathrobes, etc.) will be charged to the Client and debited according to the terms outlined in the paragraph below.
The Client expressly and irrevocably authorizes SMN Travel to charge the credit card details provided by the Client for all amounts due for the stay, including the cost of repairs and restoration for any damage, breakage, theft, etc., attributable to the Client and/or their accompanying guests.

IX. Liability:

The photographs displayed on the Site / Brochures / Posters are not contractual. Although every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the featured hotels provide as accurate a preview as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or potential renovations.
Hyperlinks may direct to websites other than those of SMN Travel, which assumes no responsibility for the content of these sites and the services offered therein.
Any irregular, ineffective, incomplete, or fraudulent reservation or payment due to the Client's fault will result in the cancellation of the order at the Client's expense, without prejudice to any civil or criminal action against the Client.

X. Privacy:

The Client is informed on each online personal data collection form about the mandatory or optional nature of responses by the presence of an asterisk. Optional information requests are intended to better understand and improve the services offered.
If a piece of information identified as mandatory is not provided, the Company may not be able to process the reservation or manage the Client's complaints.
The processed information is intended for SMN Travel, its partners, service providers, and particularly online payment providers, to whom the Client authorizes the communication of their personal data.
As part of pre-contractual measures for the reservation or execution of the reservation contract, each of these parties may receive identity data, personal and professional life data, economic and financial information, for purposes including hotel reservations and complaint management, but exclusively for non-commercial purposes, which the Client acknowledges and accepts.
The Client has the right to access, modify, correct, and delete data concerning them. To exercise this right, they need only contact SMN Travel at the postal and email addresses provided at the top of these General Terms and Conditions.

XI. Proof Convention:

The entry or submission of the required banking information, as well as the acceptance of these General Terms and Conditions and the booking form or request, constitutes an electronic signature which, between the parties, has the same value as a handwritten signature.
The computerized records kept in SMN Travel's IT systems will be maintained under reasonable security conditions and considered as proof of communications, orders, and payments between the parties.
The Client is informed that their IP address is recorded at the time of booking.

XII. Relocation:

In the event of unavailability of the Riad, technical issues in the Riad, construction work, or for any other reason not due to force majeure, SMN Travel will make its best efforts to accommodate the Participants, either wholly or partially, in alternative lodging of similar nature and quality.
Any additional cost for the room, transportation between the two hotels, and a telephone call will be borne by SMN Travel, which cannot be held liable for any additional compensation.

XIII. Force Majeure:

Force majeure refers to any external event that is both unforeseeable and insurmountable, which prevents SMN Travel from fulfilling all or part of its contractual obligations (e.g., fire, flood, water damage, room damaged by a previous guest, etc.).
SMN Travel cannot be held responsible towards the Client in case of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of SMN Travel's obligations, and each party bears the costs arising from it.

XIV. Dispute Resolution:

The Client is informed by SMN Travel of the possibility of using, in case of disputes related to these General Terms and Conditions, a conventional mediation procedure or any other alternative dispute resolution method.
Claims related to the non-performance or improper performance of hotel services must be reported to SMN Travel in writing within eight days after the hotel departure date, directly to the hotel or to the Customer Service contact details provided at the beginning of these General Terms and Conditions, under penalty of being barred.
After contacting the customer service or the Riad and attempting to resolve the dispute amicably, if no amicable settlement is reached within 60 days from the date of the complaint, the client may refer the matter to the Tourism and Travel Mediator.

XV. Governing Law – Language – Competent Court:

These General Terms and Conditions are governed by Moroccan law. Only the French version of these General Terms and Conditions is authentic. In the event of a persistent dispute, exclusive jurisdiction is given to the courts within the jurisdiction of the Marrakech Tribunal, including for interim proceedings.

XVI. Entire Agreement:

These General Terms and Conditions and the booking form or request express the entirety of the parties' obligations.
No general or specific condition communicated by the Client may be integrated into these General Terms and Conditions.
The documents forming the contractual commitments between the parties, in descending order of priority, are the booking form or request (including the specific terms of the reserved rate) and these General Terms and Conditions.
In case of a contradiction between the booking form and the General Terms and Conditions, the provisions in the booking form will be the only ones applicable to the obligation in question.

XVII. Changes / Modifications to the General Terms and Conditions:

These General Terms and Conditions may be modified and/or supplemented at any time by SMN Travel. In this case, the new version of the General Terms and Conditions will be posted online by SMN Travel. Once posted online, the new version of the General Terms and Conditions will automatically apply to all Clients.